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Export your leading 20 ranking keywords from the Performance tab, search each in an incognito Maps session, record the primary category of the top three outcomes, and compare to your own. A mismatch on high-volume questions is the highest-leverage single edit in regional SEO. Pair this audit with our for standards.
Neither extreme is right. Posts do not directly move local pack position. They do raise click-through in the local panel, occupy area that would otherwise surface a rival, and feed freshness signals into the 2026 AI summary generator. The item and offer catalogues, by contrast, have actually become materially more vital this year now that Google Maps pulls products into its AI answers.
A single image, a brief body (as much as 1,500 characters however 150 to 300 carries out finest), and an optional CTA button. Posts end after seven days but stay archived on the profile. Publish a minimum of one per week. The CTA drop-down includes Book, Order online, Buy, Learn more, Sign up, and Call now Book and Order online transform finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The occasion schema feeds into Google Maps event discovery and is one of the couple of locations where structured calendar data surfaces natively inside the profile. Deal posts support a voucher code, an optional expiry date, and an explicit terms-of-use field.
Turn deals monthly; a profile constantly advertising the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds specific SKUs with picture, name, rate, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from item entries when a user asks "does anybody neighboring sell X", making this the single most underused surface area in GBP.
Every product entry is a mini landing page inside the profile. Posts, items, and offers now feed into the Maps place summary in addition to evaluations and your profile description. Keep at least one post active at all times, refresh the product brochure quarterly, and compose product descriptions with the uniqueness a summary generator can ground on components, materials, service scope, assurances.
[target2:anchor_exact1]What has changed in 2026 is that evaluation content now feeds 2 distinct surface areas: the timeless star-rating and snippet stack, and the AI-generated summary paragraph above it. The Q&A section has silently ended up being more vital for the exact same reason answers are a grounding source for AI reactions. Messaging is a conversion channel that many SMBs still leave off.
React to favorable evaluations briefly and specifically (mention what the customer mentioned the dish, the procedure, the outcome). React to negative reviews determined and factually, use an offline channel, and never argue. Never copy-paste the exact same line throughout 5 reviews Google's replicate detection flags it and it looks inexpensive to the next client reading the profile.
Never ever offer incentives for reviews; Google's policy enforcement on this is rigorous and automated. Any Google user can ask and address concerns on your profile.

If you do not answer within 24 hours regularly, Google auto-disables the Message button to protect user experience. Incorporate with the Organization Messages API if you operate a client assistance platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your team actually sees.
Generic first-class evaluations like "Excellent service" have always been low-value. In 2026 they are likewise wasted summary tokens. Profiles with richer media get more views, more calls, and more direction requests.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded assets, and rewards profiles that progressively refresh the owner side. The single broad image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something evocative and branded, not a generic stock shot. Google occasionally auto-rotates covers from client submits if no owner cover is set a reason to set one clearly.
Tight crop, strong background, legible at favicon size. The logo design is what appears next to AI-generated summaries and in the local pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of 5 of each. Shoot during business' best-looking hour (sunset outside, lunch-rush interior) rather than empty on a Monday early morning.
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